ArkaBase | A New Base of Tier 1 Carrier Support for Multi-Layered Enterprises

Account Management – Supervisory Oversight of Carrier Procurement & Provisioning
Expedited Order Processing – Same Day Quotes/Next Day Contracts
- Order Verification Calls (OVC); we proactively keep you in the loop
- Scheduling; we coordinate site surveys, installations & repairs
- Firm Order Commitment (FOC) Management; we provide repetitive follow-up to reduce timeframes and yield predictable deliveries
- Real-Time Insight; our team is “online” with Verizon (VEC), AT&T and many other carriers for direct portal management
Project Management – On-site resources for circuit provisioning, cutovers & migrations
- Reporting; we provide weekly recaps of all open actions and issues
- Project Message Boards; interactive real-time updates eliminate many emails
- Advocacy & Escalation; we create, monitor & follow-up on all trouble tickets
Monitoring – Inventory Management & Telecom Expense Management
- Financial Oversight; we review billing, identify errors, request and apply credits to your account for any improper charges
Fluency – Constant Education on all new Emerging Technologies & Service Offerings
- Hardware Compatibility Checks; we research and verify field engineering reports to ensure all hardware, preexisting and new, integrates properly with the network

Services